Executive Support Lead
Tata Consultancy ServicesNoida, Republic Of India, IN10 days ago
Job description
TCS is hiring for EUC Lead(VIP Support) role !
Role : VIP Support SME
Location : Noida
Experience : 8 - 10 years
- Provide personalized, high-quality technical support to VIP clients
- Act as the primary escalation point for complex or sensitive client issues
- Lead and manage a team of support specialists, ensuring consistent performance and service excellence
- Develop and implement processes to improve VIP support delivery and client satisfaction
- Collaborate with internal teams (e.G., product engineering, sales) to resolve client concerns effectively
- Monitor service metrics and client feedback to identify areas for improvement
- Maintain detailed documentation of VIP interactions, resolutions, and service history
- Stay current with product updates, industry trends, and emerging technologies to better serve VIP clients
- Ensure confidentiality and data protection in all client interactions
- Drive initiatives to enhance client retention and loyalty through proactive engagement
- Develop and maintain VIP support protocols and service-level agreements (SLAs)
- Conduct regular reviews and feedback sessions with VIP clients to understand evolving needs
- Identify opportunities for automation and process improvement in VIP support workflows
- Train team members on handling sensitive client interactions and maintaining discretion
- Ensure timely follow-ups and proactive communication with VIP clients
- Support onboarding and transition processes for new VIP clients
- Analyze trends in VIP support requests to anticipate future needs and recommend solutions
- Coordinate with senior leadership to align VIP support strategies with business goals
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Support Executive • Noida, Republic Of India, IN
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