Job descriptionSupport in business development initiatives and participate in pitches to prospective clientsClient relationship ownership and management for multi-million / year accountsWork with domain experts and clients to define project objectives, approach, plan and budgetGrowth and mentorship of team members across the program management, creative and strategy domainsRevenue and resource management across the business & accountsOversee the overall program activities, controlling needs, schedule, cost and qualityLead diverse multi-skilled teams to deliver integrated solutions that achieve measurable business resultsLead and manage end-to-end project delivery for digital marketing and e-commerce initiatives, including e-commerce and LINE platform integrations.Collaborate with clients to understand their business objectives, requirements, and expectations, and translate them into actionable project plans and deliverables.Define project scope, goals, and milestones, and develop comprehensive project schedules and budgets.Identify and mitigate project risks, issues, and dependencies, and proactively implement solutions to ensure project success.Coordinate and communicate effectively with internal teams, external vendors, and stakeholders to ensure alignment and transparency throughout the project lifecycle.Monitor project progress, track key performance indicators (KPIs), and provide regular updates and reports to stakeholders.Conduct post-project evaluations to assess outcomes, identify lessons learned, and implement process improvements for future projects.Act as the client point of contact to manage and control program objectivesFacilitate stand-ups, workshops, decision making and conflict resolutionKeep track of project financials and deliver the programs as per the sold-as marginsStay abreast of industry trends, best practices, and emerging technologies in digital marketing, e-commerce, and CRM, and share knowledge and insights with the team.Best work out of our talented creative department.Creatively driven and always keen to explore new routes to marketExcellent understanding of agency / creative / production processesExperience as an Account Director or a Senior Account Manager with at least 5 years agency experienceExperience of managing financials across multiple projectsNatural leader with effective management and delegation skillsHighly effective written and verbal communication skillsPro-active and organized, with particular attention to detailExcellent influencing and negotiation skillsConfident and self-motivatedMaturity in relating and interacting with people at all levelsDevelop solid business relationships with clients through regular and pro-active contactOwn your assigned projects and campaigns, keeping clients informed of account direction and maintaining forward momentum on campaign projectsDetermine how best the client’s brief can be met with consultation of the wider team as requiredLiaise closely with the strategic planning team to understand the competitive environmentEncourage creative colleagues to develop best-in-class work in line with required strategic directionEffectively present agency work / proposals to clients and support other team members and agency colleaguesAttend regular client status meetings and review both status and contact reportsActively manage and take responsibility for campaign finances