Sr Manager-Inbound -Sales / Operations

Key Responsibilities :

• Team Leadership : Responsible for achieving team targets and ensuring roster adherence .
• Training & Development : Provide inputs and assist in process training and delivering process-related updates to ensure the team's effectiveness.
• Escalation Management : Handle customer escalations and ensure timely resolutions to maintain high customer satisfaction.
• Customer Retention : Focus on strategies and actions to ensure customer retention and long-term relationships.
• Destination Knowledge : Utilize knowledge of popular Indian tourist destinations to guide the team and provide customers with enriching travel experiences.
• Hotel Contracting : Leverage your experience in hotel contracting to negotiate and finalize deals that benefit both the company and customers.
• Collaboration : Work with cross-functional teams and ensure that team operations are aligned with organizational goals.
• Relationship Management : Build and maintain strong PR with Indian hoteliers , ensuring excellent vendor relations and smoother operations.

Eligibility Criteria :

Skills Required

Team Leadership, Customer Retention, inbound sales , Operations