Customer Relationship Manager and Executive Assistant

Customer Relationship Manager & Executive Assistant – B2B Fashion Brand

We are seeking a dynamic professional who can manage customer relationships with our retail partners across India while also supporting our Director as an Executive Assistant . This dual role is ideal for someone who enjoys interacting with customers, has an interest in fashion / apparel (women's wear) , and thrives in a fast-paced environment.

Key Responsibilities :

• Handle customer interactions (calls & in-person) and resolve service issues effectively.
• Coordinate with internal teams to ensure smooth order processing, dispatch, and service delivery.
• Strengthen customer loyalty through proactive relationship management.
• Support the Director with scheduling, communication, and daily coordination tasks.
• Assist in merchandising-related discussions and provide insights from customer feedback.
• Maintain organized reports, follow-ups, and documentation for both CRM & EA responsibilities.

Requirements :

✨ This role offers the opportunity to grow within a leading fashion brand while working closely with both customers and leadership.

Skills Required

Coordination, Ms Office