This job offer is not available in your country.

Lead Software Engineer - Customer Support (Tech.)

ConfidentialPune

17 days ago

Job description

Job Summary

Understand how the product works and how it is used by customers.
Interact with customers on / off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
Exposure on Rest APIs.
Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
Should be primary TSE for multiple large(>

1M / year) accounts. Should be able to manage customer requirements for large accounts

Should be able to guide ASE / SE / SSE for quicker resolutions as TechLead

Should achieve productivity goal for the tech team as TechLead

Should be able to drive initiatives for productivity and ticket resolution quality improvement

Work on providing innovative ideas to improve ticket closure quality..

Understand and fulfill enhancement requests received via customer use-cases.

Should be able to contribute on knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.

Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.

Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.

Offer innovative ideas to improve ticket resolution quality.

7-10 years of experience in a Support or Sustaining engineering role.

Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.

Expertise on Windows Azure and Cloud Computing will be an added advantage.

Net and Azure certification would be added advantage

Understanding of customer support processes and tools. Ability to follow defined processes.

Good written and verbal communication skills.

The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.

Should be open to work for EST / PST shifts ( 5 : 30PM IST or 9 : 30PM IST onwards)

Skills Required

Cloud Computing, Asp.net Mvc, Stored Procedures, Customer Support, Javascript, Sql

Create a job alert for this search

Lead Software Engineer • Pune

Related jobs

Promoted

NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

Talent500pune, maharashtra, in

Talent500 is hiring for one of our client.The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the archit...Show moreLast updated: 30+ days ago

Promoted

Lead Software Development Engineer

RevXPune, IN

Software Lead Software Engineer.RevX helps app businesses acquire and reengage users via programmatic to retain, monetize, and accelerate revenue. We're all about taking your app businesses to a new...Show moreLast updated: 30+ days ago

Promoted

Lead Software Engineer

Chargebeepune, maharashtra, in

You will be a key member of the CRM Integration team, driving initiatives to integrate Chargebee with leading CRM platforms seamlessly. Additionally, you will own and evolve the current CRM integrat...Show moreLast updated: 5 days ago

Promoted

Lead Software Engineer

Cimpress Indiapune, maharashtra, in

As a Lead Software Engineer, you will join a motivated and collaborative engineering team focused on building the platform that powers scalable, personalized design solutions for Vista’s customers....Show moreLast updated: 5 days ago

Promoted

Technical Support Engineer

Alvaria CXPune, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 7 days ago

Promoted

Technical Lead

ThumoPune, IN

Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 17 days ago

Promoted

Lead Software Engineer

Calfus Inc.Pune, Maharashtra, India

We are looking for an experienced Software Engineering Lead specializing in System Architecture and Design with good Microsoft technologies experience and DB skills. Manage and support existing appl...Show moreLast updated: 11 days ago

Promoted

Senior Software Engineer (Tech Lead)

DocuVillepune, maharashtra, in

Our mission is to help businesses unlock insights from legal and procurement contracts using AI / ML and scalable software systems. This is a rare opportunity to shape a product and company from the g...Show moreLast updated: 5 days ago

Promoted

Team Lead - Software Engineering

Arting DigitalPune

Job Title : Team Lead - Software Engineer Location : Pune(On site) Experience : 7+ Years Show moreLast updated: 30+ days ago

Promoted

LotusFlare - Technical Support Lead

Lotusflare Technologies LLPPune, India

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley.Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make aff...Show moreLast updated: 20 days ago

Promoted

Tier 1 Support Engineer

Papaya Globalpune, maharashtra, in

Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll categ...Show moreLast updated: 12 days ago

Promoted

GenAI Lead

L&T FinancePune, Maharashtra, India

GenAI Lead Engineer– Job Description.We’re looking for a GenAI lead to design, build, and deploy intelligent LLM-powered systems—from single-agent chatbots, copilots to complex multi-agent applicat...Show moreLast updated: 15 days ago

Promoted

Lead Software Engineer

ConfidentialPune, India

Leads software engineering projects and creates the development and delivery of enhanced software solutions.Researches alternative technical solutions for changing business needs.Responsible for as...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Support Engineer

QUALYS SECURITY TECHSERVICES PRIVATE LIMITEDPune

About the job : Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cyberse...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Pune, IN

Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago

Promoted

Lead Software Engineer : ML Ops & System Engineer

AppZenpune, maharashtra, in

Role : Lead Software Engineer : ML Ops & System Engineering.AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes informa...Show moreLast updated: 17 days ago

Promoted

Technical Support Engineer APJ

YugabytePune, India

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for clo...Show moreLast updated: 10 days ago

Software Engineer- Lead

Keywords StudiosPune, MH, IN

Quick Apply

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones ...Show moreLast updated: 30+ days ago