Manager - Professional Services
BQE Softwarenavi mumbai, maharashtra, in24 days ago
Job descriptionReview documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards. Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement. Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations. Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery. Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables. Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise. Support customers with strategic planning, providing insights on growth opportunities and process enhancements. Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback. Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model. Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals. Guide the adoption of new processes and technologies by supporting customers through implementation and change management. Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders. 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success. Minimum 5 years of people management experience. Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features). Strong client management and communication skills, including handling escalations. Background in software / IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery. Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues. Bachelor’s degree in computer science, Engineering, Information Systems, or related field. Background in software / IT services, particularly involving customization, integrations, or development-focused Certifications in Project Management or Consulting. Experience managing global clients and distributed teams across multiple time zones Exposure to change management and driving adoption of new processes. Demonstrated ability to link technical delivery to business value. Prior experience in professional services for SaaS / enterprise software firms. Strong presentation and stakeholder management skills for senior client interactions. Experience with reporting & analytics tools beyond SSRS / SQL / Excel (e.g., Power BI, Tableau).
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
- Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
- Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
- Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Team Leadership
Strategic Input & Collaboration
Project & Change Management
Must Have Skills
Preferred Skills
Create a job alert for this search
Service Manager • navi mumbai, maharashtra, in
Related jobs
![Client Servicing Manager [15h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Qube%20Health)
- Promoted
Client Servicing Manager
Adept Globalmumbai, maharashtra, in Our client is seeking a dynamic and relationship-driven.The ideal candidate will be responsible for managing existing client accounts, ensuring exceptional customer satisfaction, and identifying op...Show moreLast updated: 3 days ago
- Promoted
Senior Manager - Client Servicing
Seventy Event Media Groupmumbai, maharashtra, in Being the face of the company and being responsible for planning, managing, and executing a wide variety of events ranging from media drives, employee meets, dealer conferences, festivals and speci...Show moreLast updated: 30+ days ago
- Promoted
Client Services Manager
ConfidentialMumbai, India At Artex, we defy convention and reimagine the possibilities of risk management.Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future.As...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager- Business Process Optimization
University of the Peoplethane, maharashtra, in University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 3 days ago
- Promoted
Senior Manager - Client Servicing
ConfidentialMumbai, India Develop and nurture favorable business relationship with clients.Work with clients to develop event marketing and.Understand client brief and develop event strategies that align with.Gather researc...Show moreLast updated: 7 days ago
- Promoted
- New!
Professional Services Consultant
ConfidentialMumbai, Navi Mumbai, India As a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.You will function as a Sub...Show moreLast updated: 8 hours ago
- Promoted
Technical Services Manager
GenScriptMumbai, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Managed Services Specialist
T&M Services Consulting Pvt Ltdmumbai, maharashtra, in Managed Services Pre-Sales Specialist.To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains.This role involves unders...Show moreLast updated: 22 days ago
- Promoted
Principal Professional Services Engineer
Palo Alto Networksmumbai city, maharashtra, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Professional Services
ConfidentialMumbai Responsible for maintaining and expanding relationships with significant clients, ensuring their needs and expectations are met, and acting as the key interface between the customer and internal te...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Client Servicing (Live Entertainment)
ConfidentialMumbai, India Are you passionate about live entertainment and skilled at building lasting client relationships We're looking for a dynamic and experienced Senior Client Servicing Manager to join our vibrant team...Show moreLast updated: 7 days ago
- Promoted
Client Servicing Manager
Qube Healthmumbai, maharashtra, in Job Description : Client Servicing Manager.This role offers the opportunity to be a part of QubeHealth’s Enterprise Client Team that’s focused on-boarding & maintaining relationships with the large ...Show moreLast updated: 24 days ago
- Promoted
Professional Services Consultant
Trantornavi mumbai, maharashtra, in As a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.You will function as a Sub...Show moreLast updated: 3 days ago
- Promoted
Client Services - Senior Manager
ConfidentialMumbai, India TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show moreLast updated: 7 days ago
- Promoted
- New!
Client Servicing Manager [15h Left]
Qube HealthMumbai, Maharashtra, India Job Description : Client Servicing Manager.This role offers the opportunity to be a part of QubeHealth's Enterprise Client Team that's focused on-boarding & maintaining relationships with the large ...Show moreLast updated: less than 1 hour ago
- Promoted
Technical Services Manager
WACKERMumbai Metropolitan Region, India, India The Technical Service Manager will provide comprehensive technical support across.Coating, Packaging, Carpet, and Adhesive segments.
The hired incumbent will drive customer solutions, support sales,...Show moreLast updated: 30+ days ago
- Promoted
Service Manager
SV Management ConsultantsKalyan-Dombivli, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 3 days ago
- Promoted
Manager - Professional Services
BQE Softwaremumbai, maharashtra, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 24 days ago