Professional Services Consultant

About the Opportunity

As a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products. You will function as a Subject Matter Expert (SME) teaming with a Project Manager to interact directly with the customer's project team to facilitate the consumption and adoption of our products and capabilities. During the execution of each project you will also utilize soft skills to guide the customer to make decisions on how to use our products in a way consistent with our best practices and make them more secure. The PSC contributes to the internal Professional Services team in the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and you will be required to develop and maintain an expertise on the Palo Alto Network products and solutions commensurate with your skillset, goals and in collaboration with your manager.

Job Role

• Ensure client needs are met and deliverables produced on time according to specified project
• deliverables / scope.
• Migrate Firewall Solutions from other vendors to NGFW.
• Assist the customer to deploy, optimize and operationalize our NGFW security solutions into their
• networks
• Provide guidance to our customers on how to integrate our products into their operational workflows and networks following best practice-based methodologies
• Proactively identify and communicate project status, risks and issues with the Professional Services Project Manager
• Interact with TAC to troubleshoot and diagnose support cases
• Ability to document and template necessary documentation packages for customers as defined
• Ability to work on a team or lead a team depending upon the specified project
• Ability to provide complex solutions in customer environments and execute / document said solutions by self or as a team leader
• Other tasks and duties as needed to support the customer and / or business

Candidate Profile