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Executive - Operations

ConfidentialKolkata

30+ days ago

Job description

About Startek :

In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Customer Lifecycle Management :

We break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Digital & Human-Assisted Solutions :

Our tech-enabled and human-assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

Industry Experience :

We've partnered with global brands for over 3 decades—working with them across their consumer value chain and providing new-age customer experience solutions and insights that help define and reach their target audiences with greater efficiency and better value for every dollar spent.

Digital Transformation & Innovation :

Our partnerships go beyond building emotional connections with customers. They are about leveraging artificial intelligence, omnichannel orchestration, and providing CX insights and technologies with the power to drive digital transformation.

Global Reach :

We operate across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients across various industries.

Disclaimer :

With the rise in remote positions post-COVID, there has been an increase in fraudulent recruitment communications.

All genuine Startek communication will originate from an @startek.com email address.

Startek never requests funds or personal information before an official offer letter is released.

We are not responsible for fraudulent messages misrepresenting the company.

Skills Required

Customer Experience, Artificial Intelligence, Digital Transformation

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Operation Executive • Kolkata

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