Jr Technical Support Executive
SAACH Travel Technologiesnashik, maharashtra, in11 hours ago
Job descriptionStrong verbal and written communication skills in English. Previous experience in customer or technical support, preferably in SaaS, travel technology, or B2B software environments. Basic understanding of API concepts and formats such as REST, JSON, and XML. Working knowledge of API requests / responses and GDS / NDC connectivity. Hands-on experience with ticketing tools or CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce). Ability to analyze issues logically and explain technical details to non-technical users. Team-oriented, proactive, and capable of handling multiple priorities in a fast-paced environment. Willingness to work flexible shifts to support global clients. Experience working with API documentation and payload inspection tools (e.g., Postman). Basic technical background with understanding of REST / SOAP APIs and system integrations. Familiarity with GDS systems (Amadeus, Sabre, Travelport) or NDC integrations. Exposure to Azure Insights or similar monitoring tools.
Job Overview :
We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment.
Key Responsibilities :
- Provide technical and functional support to clients via email, chat, or phone.
- Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS / NDC).
- Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues.
- Utilize ticketing systems and CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication.
- Analyze API requests / responses (REST, JSON, XML) and assist customers in understanding technical concepts.
- Maintain accurate documentation of issues, resolutions, and client feedback.
- Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction.
- Support clients across different time zones, including flexible or rotational shifts as required.
Required Skills & Qualifications :
Desirable Skills :
Location : Mumbai
Employment Type : Full-time
Experience Level : 1 – 2 years
Create a job alert for this search
Technical Support Executive • nashik, maharashtra, in
Related jobs
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Nashik, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
HR & Recruitment Support Executive
ExasoftNashik, IN Assist in internal hiring and staffing requirements across departments.Coordinate with Account Managers and team-leads on recruitment-related activities.
Conduct first-level screening and initial in...Show moreLast updated: 2 days ago
- Promoted
Technical Support Engineer II
Aspect SoftwareNashik, IN Job Title : Technical Support Engineer II.Shift 1 : 4 : 00 PM to 1 : 00 AM IST.Shift 2 : 10 : 30 PM to 7 : 30 AM IST.Aspect Software develops world-class Workforce Engagement Management software that empowers...Show moreLast updated: 2 days ago
- Promoted
- New!
Technical Support Engineer
Evalify-IQnashik, maharashtra, in Provides level 1 technical support to end users on computer-related technical problems to assigned accounts / customers through voice support.
Taking ownership of customer issues reported and respond...Show moreLast updated: 11 hours ago
- Promoted
- New!
Technical Support Engineer
AtlassianNashik, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 15 hours ago
- Promoted
Customer Support Executive
MTechZillaNashik, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 2 days ago
- Promoted
Technical Support Engineer
Alvaria CXNashik, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Executive
Synex Technologynashik, maharashtra, in Customer Support Executive (1+ Year Experience).Location : Gota, Ahmedabad | Full-time | On-site.Located in the vibrant city of.
We’re currently building an advanced online platform for the.Our missi...Show moreLast updated: 11 hours ago
- Promoted
- New!
Technical Support Engineer
TerraGiGnashik, maharashtra, in Technical Support Engineer - Infrastructure & Cloud.We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enor...Show moreLast updated: 11 hours ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS DigitalNashik, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Support Specialist
Mindtecknashik, maharashtra, in Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 3-4 weeks).We are hiring L2 Support Engineers to join our dynamic IT team.
Junior Engineers : 2–3 years of experienc...Show moreLast updated: 11 hours ago
- Promoted
PKI Technical Support Engineer
CloudLabs IncNashik, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer
Cimpressnashik, maharashtra, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 21 days ago
- Promoted
- New!
Support Engineer
AideWiser SolTeknashik, maharashtra, in The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 11 hours ago
- Promoted
- New!
Support & Integrations Engineer
Pramaan LabsNashik, IN Support & Integrations Engineer.Support & Integrations Engineer.SaaS company transforming how e-commerce merchants manage inventory and data.
As one of the first hires in this function, you’ll opera...Show moreLast updated: 15 hours ago
- Promoted
Technical Support Engineer
Mech-Mind RoboticsNashik, IN Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering.
Coordinate and participate in technical demon...Show moreLast updated: 2 days ago
- Promoted
Technical Co-founder
Stealth StartupNashik, IN Vedicscan is an early-stage startup on a mission to modernize Indian astrology with artificial intelligence.Technical Co-Founder / Founding Engineer.
This is a rare opportunity to join early, influe...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Executive
Mphasisnashik, maharashtra, in The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers.
The representative will provide timely and accurate responses i...Show moreLast updated: 11 hours ago