Technical Support Engineer II

Job Title : Technical Support Engineer II

Location : India, Remote

Shift Timing :

Shift 1 : 4 : 00 PM to 1 : 00 AM IST

Shift 2 : 10 : 30 PM to 7 : 30 AM IST

About Aspect Software : Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview : Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities :

• Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customers.
• Working knowledge of main Aspect products and strategy.

Ideal Experience :

Qualifications :

Why Join Us?

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.