Technical Success Manager

At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they want confidence, speed, and a partner who helps them scale. That’s where you come in. As a Technical Success Manager (TSM), you’ll be the trusted advisor for our enterprise customers across EMEA Region. You’ll combine technical know-how with a customer-first approach to ensure every workflow, integration, and new use case drives business impact. The Outcomes You’ll Create for Customers Reliable operations → Their billing, payments, and revenue flows run smoothly, giving teams more time to focus on growth. Faster launches → New pricing models, products, or market entries go live quicker because you guide them through Chargebee’s best practices. Smarter decisions → They get clear insights into adoption and usage, helping leadership see where revenue opportunities are being unlocked. Confidence to scale → With your technical guidance, customers know Chargebee can handle their next stage of growth — without surprises. A true partner → Customers feel heard because their feedback and needs are brought directly into Chargebee’s product direction. What You Bring 8+ years in a techno-functional role (TSM, Solutions Consultant, Post-Sales Engineer, etc.). Comfort working with APIs, webhooks, and SaaS integrations. Enthusiasm with AI. Understanding of subscription and