Senior Customer Service RepresentativeTriple • kakinada, India
No longer accepting applications
Senior Customer Service Representative
Triple • kakinada, India
28 days ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Customer Service Representative • kakinada, India
Related jobs
IT Senior Engineer
KPG99 INC • Kakinada, IN
Support the migration of applications to AWS (cloud migration currently underway).Must have strong hands-on experience with AWS,.
NET, and cloud-based architectures.Full stack capability required, i...Show more
Last updated: 26 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Kakinada, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 13 days ago • Promoted
Customer Service Officer / Sales
EcoOrigin • Kakinada, IN
We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show more
Last updated: 30+ days ago • Promoted
US Mortgage- Customer support
Altisource • Kakinada, IN
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 4 days ago • Promoted
Senior Backend Engineer
Blossom Social • Kakinada, IN
Blossom Social is building the future of social investing.Our platform empowers retail investors by combining the best of social networks with investing tools—enabling users to connect, learn, and ...Show more
Last updated: 24 days ago • Promoted
Senior Consultant
Proglite • Kakinada, IN
We are seeking a motivated and skilled.Network / Cloud / Security Engineer.AWS, Google Cloud Platform (GCP), Cisco Meraki, and Palo Alto firewalls.
The ideal candidate will be responsible for design...Show more
Last updated: 30+ days ago • Promoted
Servicenow Senior Developer
Tata Consultancy Services • Kākināda, Republic Of India, IN
Greetings from TATA CONSULTANCY SERVICES LIMITED!!!.Thank you for exploring career opportunities with Asia's largest IT company.
Exciting # Job Opportunities for # Experienced Professionals.TCS is h...Show more
Last updated: 22 days ago • Promoted
Senior Application Support Engineer
Zeller • Kakinada, IN
At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show more
Last updated: 30+ days ago • Promoted
Senior Backend Engineer
Riva Money • Kakinada, IN
We are building the infrastructure from scratch, and we are looking for a.As a Senior Backend Engineer, you will be responsible for building the backbone of Riva’s infrastructure—designing.Contribu...Show more
Last updated: 30+ days ago • Promoted
Technical Services Manager
GenScript • Kakinada, IN
Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show more
Last updated: 30+ days ago • Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc. • Kakinada, IN
Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show more
Last updated: 30+ days ago • Promoted
Senior Analyst
Branch International • Kakinada, IN
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show more
Last updated: 13 days ago • Promoted
Customer Service Representative
Biorev Studios | 3D Rendering Studio • Kākināda, Republic Of India, IN
Customer Service Representative (Outbound Calling) – HVAC Process | Work From Home📍 Location : Mohali (Remote – Work From Home) 🕕 Shift : US Shift (6 : 30 PM – 4 : 30 AM IST) 📅 Working Days : 6 Days (I...Show more
Last updated: 13 days ago • Promoted
Senior Business Professionals (Paid Consultancy Opportunity)
RONIN Studies • Kakinada, IN
RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies.We are part of the Rippleffect Group (formerly Fat Media Group) and are Compa...Show more
Last updated: 7 days ago • Promoted
Cold Caller (US Market)
Aonxi.Tech • Kakinada, IN
If you are confident on calls, results-driven, and hungry to grow-this is the role for you.Communicate our value proposition clearly and professionally.
Identify prospects, qualify them, and book de...Show more
Last updated: 9 hours ago • Promoted • New!
Customer Care Representative
MUHURTH • Kakinada, IN
Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show more
Last updated: 13 days ago • Promoted
Senior Customer Service Officer
Triple • Kakinada, IN
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show more
Last updated: 4 days ago • Promoted
Customer Service Representative
CareerUS Solutions • Kakinada, IN
Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show more
Last updated: 30+ days ago • Promoted