PEGA CDH

About VOIS :

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations : Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India :

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Location : Bangalore (Hybrid)

Role :

PEGA CDH (Customer Decisioning Hub)

Skills :

PEGA Decisioning / Marketing, GDF, Scrum, CDH

Experience : 4 to 9 Years

Role Purpose :

The purpose of this role is to develop Pega decisioning constructs in order to implement new marketing campaigns, real time decisioning modules and provide post implementation support.

Key Competencies and Requirements :

4+ years in Pega Decisioning and marketing. Pega PRPC Version 8.x / 7.x Development and integration.

Certifications : at least 2 of : PEGA Certified Senior System Architect, PEGA Certified Decisioning Consultant, PEGA Certified System Architect

Solid experience in PEGA Customer Decision Hub in Telecom industry minimum 3 years

Knowledge of integration protocols (REST-JSON, SOAP-XML). Ability to develop integration with other system, troubleshoot and resolve integration issues

Knowledge of Oracle, Cassandra, SQL at developer level and ETL

Knowledge of Java, JSP, J2EE, XML, and EJB.

Ability to implement the rules and build low level design. Experience in implementing Pega Decisioning rules, Strategies, engagement policies, constraints, and channel configuration.

Experience in developing, monitoring, and troubleshooting batch campaigns

Knowledge of data flows, segmentation, AI concepts and experience in implementing changes to these modules.

Ability to troubleshoot and resolve complex production issues

Coordination with operations and testing team and provide defect fixes and bugfixes

Build and unit test of the application components and / or managing development activities, performing peer reviews, and escalating technical issues

Key Responsibilities :

Development of new / existing strategies; upgrades and technical improvements

L3 support when needed, based on agreed SLAs

Prepare packages and installations

Find technical improvements and apply best practices

Improve the technical performance of the application

Align internally on solutions to be applied

Make sure that all DB queries are optimized

Make strategies and campaigns very configurable, as the changes after production installation are frequent and they are performed by a configurators team (not developers)

Estimate the needed effort for stories and tasks and raise concerns when needed

Join all the ceremonies and the meetings set in the team

VOIS Equal Opportunity Employer Commitment

India :

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!