ESRI Tech SupportTalent Corner HR Services Pvt Ltd • Pune, India
ESRI Tech Support
Talent Corner HR Services Pvt Ltd • Pune, India
21 hours ago
Job descriptionProvide support for Level 1 to 4 type of incidents / requests, technical support for Esri applications (ArcGIS Desktop, ArcGIS Pro, ArcGIS Server, Portal for ArcGIS, ArcGIS Online). Track, prioritize, and resolve incidents, service requests, and problems using customized Esri applications. Ensure adherence to ITIL processes including Incident Management, Problem Management, Change Management, and Asset Management. Monitor ticket queues, meet SLA targets, and maintain accurate documentation of resolutions. Perform root cause analysis and escalate complex issues to higher-level teams or vendors when required. Install, configure, upgrade, and maintain Esri software and related plugins. Support users with map services, geodatabases, publishing services, data access, and performance issues. Assist in troubleshooting GIS server outages, service failures, and integration issues. Validate GIS data integrity and support basic spatial data workflows. Support GIS Application, Data servers, and user workstations hosting GIS tools. Monitor system health, logs, and backups activities. Coordinate with network, database, and cloud teams for infrastructure-related issues. Identify opportunities to automate repetitive tasks using workflows or scripts. Create and maintain knowledge base articles and documentation. Participate in service improvement initiatives to enhance system stability and user experience. Provide professional support to end users through phone, email, chat, and incidents / ticketing tools. Communicate clearly with stakeholders regarding issue status and resolution timelines. Hands-on experience with Esri GIS products (ArcGIS Pro, ArcMap, ArcGIS Server, Portal, ArcGIS Online). Knowledge of ServiceNow and related platforms (incident, change request modules). Understanding of ITIL processes and service operations. Basic knowledge of system administration and servers / data troubleshooting. Familiarity with networking concepts (DNS, ports, firewalls). Basic scripting knowledge, batch files operations and resolving issues as per knowledge base articles and provides user support as and when required. Strong problem-solving and analytical skills. Excellent communication and customer service skills. Ability to work independently and in a team environment. Good documentation and reporting skills. Ability to manage multiple priorities under pressure. Bachelor's degree in computer science, Information Technology, GIS, Engineering, or related field. 1–3 years of relevant experience in IT Support, GIS application support, or Service Desk operations. Incidents / Request / Change Management or Technical Certification would be an added advantage.
Job Designation / Role : - Esri Technical Support
Job Description Summary / Overview :
- A skilled and initiative-taking Esri IT Support – professional with 1–3 years of hands-on experience in customized Esri GIS application support operations and incidents / ticketing workflows. The role involves providing technical support for GIS platforms, managing incidents and requests in troubleshooting system issues, and ensuring high availability and performance of Esri-based applications and infrastructure.
- The candidate will collaborate with internal IT teams, end users to resolve technical issues efficiently, improve service quality, and maintain operational excellence.
Job Description / Responsibilities :
IT Support & Incidents Management : -
GIS Application Support : -
System & Infrastructure Support : -
Automation & Continuous Improvement : -
User Support & Communication : -
Experience Required : - 1 to 3 years
Skills Required : Technical Skills : -
Soft Skills : -
Qualifications :
IT support system certificate if any
Skills Required
Servicenow, Arcgis Server, Networking Concepts, Dns, System Administration, Firewalls, Arcmap, Itil Processes
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ESRI Tech Support • Pune, India
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