Technical Program Manager

About Loop

Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region. We are growing very fast on back of strong product / merchant experience.

We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR via organic channels and a small but powerful team.

About the role

This role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration. You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution. The role blends backend operations, basic scripting, Shopify know-how, testing, and documentationideal for someone who enjoys solving technical problems, working with data, and enabling seamless merchant go-lives.

Responsibilities

• Client Onboarding : Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
• Data migration : Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
• Technical Support : Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
• Documentation : Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
• Quality Assurance : Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
• Shopify Expertise : Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Ideal Profile