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Senior Support Engineer
Senior Support EngineerConfidential • Bengaluru / Bangalore
Senior Support Engineer

Senior Support Engineer

Confidential • Bengaluru / Bangalore
30+ days ago
Job description

Mandatory Skills :

  • Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
  • Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).
  • Experience with XML, flat files and spreadsheets.
  • Experience with transfer protocols such AS2, FTP / s, SFTP and HTTP / s.
  • Team player with good written and verbal communication skills.
  • Analytical and problem-solving skills.
  • Good Troubleshooting skills.
  • Good experience with deep log analysis or root cause analysis.
  • Good Understanding with Business process.

Desired Skills :

  • Exposure to basic API concepts
  • Exposure to basic database concepts and SQL queries.
  • Preferred Skills :

  • Experience in B2B / EDI Support role
  • Experience in Cleo Products
  • Key Responsibilities :

  • Manage the CIC environment within Cleo B2B Cloud systems.
  • Respond to incidents and / or event-driven alerts and troubleshoot customer issues.
  • Investigate data related EDI issues and inform the customers with the root cause.
  • Bug-fixes for the EDI translation issues identified in production.
  • Trading partner on-boarding and creation of SFTP / AS2 setups.
  • Work effectively with other internal departments to ensure the highest level of support for customers.
  • Timely escalation of critical issues.
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
  • Skills Required

    B2b, Http, Edi Support

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    Senior Support Engineer • Bengaluru / Bangalore

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