Regional Retail Trainer (L&D)
ConfidentialDelhi6 days ago
Job descriptionMonitor and assess the effectiveness of training programs through feedback, quizzes, and performance metrics. Work with regional leadership to identify knowledge gaps and areas of improvement within the retail teams. Provide ongoing support to ensure continuous learning, development, and consistent application of training. Provide coaching to store managers and key staff members to foster skill development and improve sales performance. Act as a mentor to new employees, guiding them through the on-boarding process and helping them acclimate to the company's culture and expectations. Collaboration & Reporting : Collaborate with the National Training Manager and other HR / Training staff to align training strategies with broader company goals. Provide regular reports on training progress, challenges, and outcomes to the National Training Manager and regional leadership. Share best practices and success stories across regions to drive continuous improvement. Ensure that all retail teams are thoroughly trained on The Sleep Company's products, ensuring they can effectively communicate product features, benefits, and unique selling points to customers. Champion brand values and customer service excellence in all training programs. Participate in regional sales events, product launches, and special promotions, offering training and support to retail staff as needed. Occasionally visit retail locations to observe staff performance, conduct refresher training sessions, and provide hands-on guidance.
Key Responsibilities :
Training Development & Delivery :
- Conduct on-site and virtual training sessions for retail teams across region, focusing on product knowledge, customer service, sales techniques, and brand values.
- Develop and customize training content to align with regional needs, ensuring relevancy to the specific market and store dynamics.
- Organize and lead regional training workshops, webinars, and one-on-one coaching sessions.
Retail Performance Support :
Coaching & Mentoring :
Product Knowledge & Brand Advocacy :
Event & Retail Support :
Skills Required
Retail Operations, Training Development, Performance Management, Customer Engagement
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