Customer Success Engineer

We are seeking a proactive Customer Success Engineer with expertise in medical imaging devices or RIS / PACS. You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support. This role involves troubleshooting complex issues, documenting support cases, and collaborating with internal teams to ensure customer delight.

Roles and Responsibilities :

• Develop and maintain in-depth knowledge of the products and infrastructure.
• Install and configure software with medical imaging devices / PACS , ensuring a smooth workflow and seamless integration.
• Provide first-line technical support for users of our solutions, addressing their inquiries and issues effectively.
• Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution.
• Document, triage, resolve, and escalate support cases promptly according to defined SLAs (Service Level Agreements) .
• Proactively seek user feedback and collaborate with internal teams to achieve customer delight.
• Participate in the development and testing of new features and functionalities of the products.
• Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes.
• Develop and sustain productive customer relationships, fostering long-term partnerships.
• Carry out other ancillary tasks assigned by management from time to time.

Skills Required :

QUALIFICATION :

Skills Required

Customer Success, Project Management, Http, Troubleshooting, Linux