Director of operations excellence (pmo)

Roles and responsibilities :

Operational Rigor and Continuous Improvement :

Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.

Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.

Conduct thorough root cause analysis by gathering information from operational leads and support teams.

Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.

Develop and implement strategies to address identified operational challenges, driving continuous improvement.

Identifies & addresses inefficiencies & opportunities