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SAP Fieldglass Consultant - Implementation & Support

SAP Fieldglass Consultant - Implementation & Support

ConfidentialChennai
30+ days ago
Job description

Job Overview

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.

Key Responsibilities

Implementation & Configuration

  • Lead and support end-to-end SAP Fieldglass implementations including requirement gathering, solution design, configuration, testing, and deployment
  • Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
  • Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
  • Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S / 4HANA or ECC) and third-party systems

Incident Management

  • Monitor and manage incident tickets related to SAP Fieldglass
  • Perform root cause analysis, resolve issues, and ensure timely ticket closure as per SLAs
  • Collaborate with SAP and third-party vendors to address complex incidents and system bugs

    • User Support & Training

  • Provide L2 / L3 support to end-users and super users
  • Manage user access, role creation, and permissions within Fieldglass
  • Conduct training sessions and develop knowledge articles, user guides, and SOPs
  • Support user acceptance testing (UAT) and post-go-live activities

    • Required Skills

  • 4+ years of hands-on experience in SAP Fieldglass with at least one full-cycle implementation
  • Strong expertise in Fieldglass modules such as CWM, SOW, and Services Procurement
  • Experience with Fieldglass integration to SAP ECC / S4HANA, Ariba, SuccessFactors, or third-party VMS systems
  • Proficiency in ticketing tools such as ServiceNow or Remedy for incident tracking
  • Strong analytical thinking and effective problem-solving abilities
  • Excellent communication and stakeholder management skills

    • Preferred Skills

  • Experience working in Managed Services or Support environments
  • Knowledge of Master Data and Workflow Management in Fieldglass
  • SAP Fieldglass Certification is an added advantage

    • Educational Qualifications

  • Bachelor's degree in Computer Science, Information Systems, HR, or related field
  • SAP Fieldglass training or certification preferred

    • Skills Required

    SAP Fieldglass, Incident Management, Sap Erp

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