Talent.com
Senior Lead / HR Service Delivery Partner

Senior Lead / HR Service Delivery Partner

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

Job Description

We're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at or follow us on LinkedIn.

Our teams take great pride in delivering some of the world's most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer'.

Purpose of This Role :

  • The Service Delivery Manager heads up the Service Delivery Team for India, focusing on delivering an outstanding HR customer experience and operational support in partnership with the People Hub team in India.

Ensures HR service excellence for the transactions and tasks carried out by the Service Delivery team

  • Strategic oversight and managerial responsibilities
  • Drives continuous improvement
  • Custodian to provide insights based on analysis of trends and patterns.
  • The Service Delivery Manager collaborates closely with the People Hub team leadership and other global HR teams to ensure high-quality HR operations and service delivery for India.
  • Additionally, the Service Delivery Manager will play a key role in integrating technology such as ServiceNow to process tasks and requests, enabling tracking, reporting, and operational efficiency.
  • KRAs :

  • Team leadership
  • Operational Excellence
  • Reporting
  • Service Delivery
  • Systems Enhancement
  • Leadership Insights
  • Responsibilities :

  • Tier 2 case management : Monitor HR case management (Tier 2) to ensure complex issues are addressed or escalated appropriately.
  • Manage Service delivery team : Supervise the HR Operations team across all HR administration aspects, acting as the first point of contact for internal and external customers.
  • Encourage Self-service : Support resolution of self-service HR system issues by collaborating with the People Hub team for timely and error-free process completion.
  • Partner with HR, business leaders, and COEs to ensure the seamless execution of people interventions and drive cyclical people processes.
  • Oversee the integration of HR administration with COEs and ensure workflows utilize technology optimally.
  • Improve customer experience : Collaborate with the HR community and People Experience Partners to enhance employee and customer experience.
  • Address gaps in service delivery : Ensure uniformity in delivering people processes, addressing HR challenges proactively based on identified gaps.
  • Collaborate with People Hub : Facilitate optimal employee experience by aligning Service Delivery with People Hub and Site HR Operations.
  • Standard operating procedures : Develop standard operating procedures and service standards, ensuring consistent and high-quality HR service delivery.
  • Standardization of processes : Drive standardization in the execution of HR policies and processes, ensuring compliance and governance.
  • Continuous process improvement : Continuously evaluate existing processes to identify opportunities for improvement and automation.
  • Lead and oversee the HR Operations team to deliver high-quality services : Identify ways to improve performance.
  • Supervise the deployment of HR Advisors : Allocate team tasks to maximize bandwidth of the team and align with business and HR priorities.
  • Support and coach : Develop the skills of advisors on HR Service Delivery, employee engagement, action planning, and HR systems.
  • Escalation point : Review and advise on complex issues, managing risks and ensuring timely resolutions.
  • Collaborate with the data and analytics lead to leverage workforce data for insights, identifying trends to support decision-making on employee engagement, retention, and process improvement.
  • Will be the custodian to provide insights based on analysis of trends and patterns.
  • Gather insights based on the analysis of trends and patterns, offering actionable recommendations to the business.
  • Will act as a Thought leader and enabler driving change underpinned by Data Insights.
  • HR systems : Oversee the implementation, training, and maintenance of HR systems.
  • Lead operational projects : Ensure the design, monitoring, and improvement of HRLT-agreed initiatives.
  • Identify and address bottlenecks to improve the organization's operational agenda.
  • Serve as the custodian for operational tasks transitioning to People Hub (PH) and support the transition process effectively.
  • 7+ years of experience in HR operations or service delivery, with a minimum of 3 years in a leadership role.
  • Strong leadership and coaching skills, with a proven track record of managing teams in HR operations environments.
  • Experience working with HR Shared Services (People Hub) and managing service delivery in collaboration with offshore teams.
  • Solid understanding of HR operations, data analysis, and governance, with a focus on continuous improvement and service excellence.
  • Ability to take the initiative and to manage multiple projects and lead cross-functional initiatives while maintaining a focus on operational improvement. Ability to adapt to changing requirements.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders across different levels.
  • What We Can Offer You :

  • Varied, interesting and meaningful work.
  • A hybrid working environment with flexibility and great opportunities.
  • Opportunities for training and, as the team grows, career progression or sideways moves.
  • An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
  • Why work for AtkinsRéalis

    We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

    Meeting Your Needs :

    To help you get the most out of life in and outside of work, we offer employees 'Total Reward'.

    Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.

    Additional Information :

    We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

    We care about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data.

    Link : Worker Type

    Employee

    Job Type

    Regular

    Skills Required

    Data Analysis, Hr Operations, Team Leadership, Governance, Servicenow, Service Delivery, Continuous Improvement

    Create a job alert for this search

    Service Delivery Lead • Bengaluru / Bangalore, India

    Related jobs
    • Promoted
    Associate Director / Senior Manager - HR Business Partner

    Associate Director / Senior Manager - HR Business Partner

    ConfidentialBengaluru / Bangalore, India
    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work...Show moreLast updated: 6 days ago
    • Promoted
    Hr Business Partner, Senior Manager

    Hr Business Partner, Senior Manager

    ConcentrixBengaluru, Republic Of India, IN
    The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.The G...Show moreLast updated: 1 day ago
    • Promoted
    HR Business Partner Leadership Role

    HR Business Partner Leadership Role

    ConfidentialBengaluru / Bangalore
    Drive employee lifecycle processes including onboarding, engagement, and retention.Collaborate with business teams to define KRAs and manage performance appraisals. Address employee grievances and m...Show moreLast updated: 30+ days ago
    • Promoted
    Senior HR Business Partner

    Senior HR Business Partner

    ConcentrixBengaluru, Republic Of India, IN
    We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordi...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Global Staffing Partner

    Senior Global Staffing Partner

    Rose InternationalBengaluru, Republic Of India, IN
    A client of Rose International is hiring a Senior Global Account Manager / Supplier Relations Manager(From the US Staffing Industry ). Industry Required -US Staffing Only.Consistent experience in the ...Show moreLast updated: 14 days ago
    • Promoted
    Lead- HR Delivery

    Lead- HR Delivery

    ConfidentialBengaluru / Bangalore
    Bachelors Degree, Masters is preferred.Minimum of 7 years of HR Delivery and process over sign experience with a people management is a plus. Proven track record of successfully designing, managing ...Show moreLast updated: 30+ days ago
    • Promoted
    Lead HR Business Partner (5+ years IT Industry Experience Only)

    Lead HR Business Partner (5+ years IT Industry Experience Only)

    techolutionbangalore, karnataka, in
    At Techolution, we’re shaping the future of AI-powered innovation—and our people are the driving force behind it.We’re looking for a Lead HR Business Partner who can bring energy, innovation, and b...Show moreLast updated: 13 days ago
    • Promoted
    • New!
    HR Business Partner Lead

    HR Business Partner Lead

    Genisys GroupBengaluru, Republic Of India, IN
    Assistant Manager - HR Business Partner (HRBP).We are looking for a dynamic and experienced.HR Business Partner (AM / Manager Level). This role is critical in aligning HR strategies with business go...Show moreLast updated: 18 hours ago
    • Promoted
    Senior HR Initiatives Lead

    Senior HR Initiatives Lead

    Best Buy IndiaBengaluru, Republic Of India, IN
    You will function as a resource to the Senior HR Manager, primarily supporting our employees and leaders in a wide variety of areas, such as performance management, employee development, rewards, a...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager- Partner Development (Technology Alliances)

    Senior Manager- Partner Development (Technology Alliances)

    ConfidentialBengaluru / Bangalore
    MoEngage is looking for a driven.Senior Manager - Partner Development (Technology Alliances).In this role, you will be instrumental in expanding our ecosystem by forging strong relationships with I...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Staffing Partner

    Senior Staffing Partner

    WhatfixBengaluru, Republic Of India, IN
    Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of softwar...Show moreLast updated: 30+ days ago
    • Promoted
    Director, HR Service Delivery

    Director, HR Service Delivery

    DigitideBengaluru, Republic Of India, IN
    General Manager HR Shared Services will lead Digitide's end-to-end Hire to Retire HR operations.The role focuses on driving process excellence, standardization, and efficiency across all HR operati...Show moreLast updated: 2 days ago
    • Promoted
    HR Service Delivery Senior Analyst

    HR Service Delivery Senior Analyst

    ConfidentialBengaluru / Bangalore, India
    Employee Services - Employee and Labor Relations.HR Service Delivery Senior Analyst.Accenture is a global professional services company with leading capabilities in digital, cloud and security.Comb...Show moreLast updated: 6 days ago
    • Promoted
    Lead Recruitment Partner

    Lead Recruitment Partner

    TaggdBengaluru, Republic Of India, IN
    Develop and maintain strong working relationships with key stakeholders to ensure a clear understanding of hiring needs.Manage end-to-end recruitment for Non-IT, R&D, leadership, and volume hiring ...Show moreLast updated: 2 days ago
    • Promoted
    Senior HR Business Partner - Employee Experience

    Senior HR Business Partner - Employee Experience

    Acuity Knowledge PartnersBengaluru, Republic Of India, IN
    The Employee Engagement role is a key client-facing role in which the individual will be expected to build and maintain effective relationships with their businesses and all other stakeholders, inc...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Leader - Partner Relations

    Service Delivery Leader - Partner Relations

    ConfidentialBengaluru / Bangalore, India
    The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundation...Show moreLast updated: 6 days ago
    • Promoted
    Principal Service Delivery Lead

    Principal Service Delivery Lead

    InfogainBengaluru, Republic Of India, IN
    Service Delivery Manager (SDM).The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-t...Show moreLast updated: 23 days ago
    • Promoted
    Senior Benefits Delivery Partner

    Senior Benefits Delivery Partner

    ConfidentialBengaluru / Bangalore, India
    As members of the People and Places team, we are stewards of Intuit's greatest strategic asset : Our People.Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business...Show moreLast updated: 6 days ago