Senior Associate IS Analyst - ICSR Processing

Roles & Responsibilities :

• Monitor and resolve issues related to adverse event data processing across multiple systems.
• Conduct detailed investigations into system disruptions, data anomalies, or processing delays and implement corrective and preventive measures.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Design and maintain dashboards, reports, and analytics to monitor system performance and identify trends or areas of improvements.
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Collaborate on the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression testing to verify the changes do not negatively impact existing system functionality
• Support the creating and implementation of automated testing frameworks to improve efficiency and consistency
• Support compliance with Key Control Indicators (KCI) and chips in to overall process governance.

Basic Qualifications and Experience :

Must-Have Skills :

Good-to-Have Skills :

Professional Certifications :

Soft Skills :

Skills Required

Power Bi, Mulesoft, Api, Sql, Sdlc