Basic Qualifications :
- Master s degree and 1 to 3 years of experience OR
- Bachelor s degree and 3 to 5 years of experience OR
- Diploma and 7 to 9 years of experience
Preferred Qualifications :
Must-Have Skills :
Experience with monitoring and notification technologies, observability concepts using Dynatrace and PagerdutyExperience with Infrastructure and Application monitoring, Windows, LinuxBasic scripting knowledge with TypeScript, React, Ansible, and Python scriptingFamiliarity with ITIL or incident management workflowsFamiliarity with containers and K8 environmentChange management expertiseExcellent troubleshooting and problem solving skillsGood-to-Have Skills :
Exposure to cloud environments (AWS, Azure)Interest in automation tools and infrastructure-as-codeExposure to monitoring tools (Dynatrace)Knowledge of configuration management tools (Ansible and Terraform)Professional Certifications :
CompTIA Server+ or Microsoft Fundamentals (preferred)Soft Skills :
Excellent troubleshooting and analytical abilitiesStrong communication skills, both written and verbalAbility to work in a fast-paced environmentSkills Required
Python Scripting, Itil, Troubleshooting