Front Desk Associate in Bangalore

Key Responsibilities

• Answer incoming phone calls and respond to customer messages in a professional and timely manner.
• Schedule, modify, and confirm customer appointments efficiently.
• Promote and sell Dr. Paws Membership Packs to customers, assisting them in understanding the benefits.
• Welcome pets and their owners upon arrival, ensuring they feel comfortable and valued.
• Engage with pets and their owners while they wait, providing a friendly and calming environment.
• Complete billing processes accurately and promptly for all services rendered.
• Recommend pet-related products such as toys, food, accessories, etc., ensuring customers are informed and satisfied with their purchases.
• Receive and organize new stock orders for the clinic's retail store.
• Work closely with housekeeping staff to maintain a clean and welcoming clinic environment.
• Open and close the clinic securely every day, following proper procedures to ensure safety and security.

About Company : Dr. Paws is a chain of modern veterinary clinics in India, dedicated to delivering high-quality and compassionate veterinary care. Our beautifully designed clinics provide the friendliest and most trustworthy care for pets. With our focus on simplicity and love, we aim to create an exceptional experience for both pets and pet owners. We are opening our first branches in Bengaluru in July 2024 and have plans for nationwide expansion.

Skills Required

Billing processes