Customer Implementation Specialist

Onboarding Specialist

Job Description

Purpose of Job :

• Responsible to bridge the gap between sales and the technical implementation and service delivery.
• Perform day-to-day client onboarding activities to transition clients from pre- to post-sales service delivery by implementing a technical and business solution that has been sold to the client.
• Administer the onboarding process to include : o conduct internal transition meetings, gather client requirements, coordinate monitoring / alarm and reporting configuration, determine training & staffing needs, determine additional tools & software needs, load client data into field service management tool, schedule & conduct client transition meetings. Represent client onboarding to all clients and internal stakeholders.
• Ensure client onboarding services are delivered to clients in a consistent, high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs.

Key Responsibilities :

Responsible to bridge the gap between sales and the technical implementation and service delivery.