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AiSens - Head - Offline Sales
AiSens - Head - Offline SalesAisensy Communications Private Limited • Gurugram, India
AiSens - Head - Offline Sales

AiSens - Head - Offline Sales

Aisensy Communications Private Limited • Gurugram, India
30+ days ago
Job description

Head - Offline Sales AiSensy is a WhatsApp-based Marketing & Engagement platform helping 100,000+ businesses including marquee names like Adani, Godrej, Yakult, PhysicsWallah, Vivo, and Asian Paints unlock growth through WhatsApp.

With 400 Crore+ messages exchanged via AiSensy annually, we are on a mission to power the next wave of business communication.

Backed by Marsshot. vc, Bluelotus. vc & 50+ angel investors, we are a mission-driven, high-growth startup looking for strong leadership talent to scale offline expansion across India.

Role Overview :

We are seeking a dynamic and experienced Head of Offline Sales to lead our field-based sales strategy and execution.

This leadership role is pivotal to driving adoption of the AiSensy platform across retail, MSME, and service sectors through an on-ground, high-touch sales approach.

You will be responsible for driving offline SaaS adoption through direct field outreach, managing regional sales teams, ensuring post-sale success, and owning the P&L of the offline channel.

This is a high-impact leadership role requiring strategic vision, operational excellence, and a hands-on execution mindset.

Key & Team Management :

  • Lead and mentor a geographically distributed team of Territory Managers, Team Leads (TLs), Area Sales Managers, Customer Success Executives, and Field Sales Reps.
  • Build a high-performance, KPI-driven team culture focused on revenue generation and retention.
  • Set clear goals, run regular performance reviews, and create capability development plans.

Offline Sales Strategy & Execution :

  • Design and execute scalable offline sales strategies to penetrate key Tier 1, 2, and 3 markets.
  • Drive end-to-end P&L ownership of offline sales channels.
  • Develop and refine regional sales playbooks tailored to sector-specific needs (Retail, MSME, Education, Services, etc.
  • Ensure daily field activity, lead pipeline management, demos, and deal closures through the team.
  • Training & Enablement :

  • Design and execute structured onboarding & training modules for all field sales roles.
  • Collaborate with the product team to align sales training with evolving product capabilities.
  • Regularly coach team members on consultative selling, customer engagement, and objection handling.
  • Customer Success & Retention :

  • Ensure seamless post-sale onboarding, training, and support in coordination with customer success managers.
  • Own key retention and usage metrics through on-ground engagement.
  • Identify churn signals early and lead proactive interventions.
  • Process, Reporting & Analytics :

  • Maintain real-time visibility on sales performance through dashboards and CRM tools.
  • Analyze regional performance trends and implement corrective action plans.
  • Report weekly and monthly metrics to leadership, highlighting risks and growth - Must have worked in the SaaS industry for a minimum of 3 to 5 years, in a sales leadership or expansion role.
  • 8 to 12 years of experience in B2B / SME Sales, including 3 to 5 years managing Team Leads, Area Managers, and Field Executives.
  • Proven ability to manage P&L, scale sales operations, and drive performance through large teams.
  • Strong experience in training, mentoring, and managing distributed on-ground sales teams.
  • Exposure to SaaS, CRM tools, and customer success functions.
  • Analytical mindset with strong reporting discipline.
  • Excellent communication and negotiation skills.
  • Willingness to travel extensively (5070% of time).
  • Nice to Have :

  • Experience in a fast-paced SaaS startup or with WhatsApp-based automation tools.
  • Prior sales leadership experience in Retail Tech, MSME SaaS, or Communication Tools.
  • Fluency in English and one or more regional languages.
  • What You Get :

  • Leadership role with end-to-end ownership of offline sales.
  • Opportunity to scale one of Indias fastest-growing SaaS platforms.
  • Fast-tracked growth into senior leadership roles.
  • (ref : iimjobs.com)

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    Sales Head • Gurugram, India

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