Senior Cisco UC & Collaboration Engineer
Insight GlobalHyderabad, Republic Of India, IN8 days ago
Job descriptionCisco Certifications (preferred CCIE Collaboration or CCNP Collaboration Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customer
Required Skills & Experience
- Cisco UC and Cisco Call Manager
- 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX
- UCCX Scripting, VXML Scripting, or ICM Scripting
- Cisco Webex
- Expressway, Cube, Voice Gateway
Nice to Have Skills & Experience
Job Description
We are seeking a Cisco UC III in Hyderabad, India! This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues.
Essential Functions
This role is offering 25LPA and is required onsite 3 days a week.
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Senior Engineer • Hyderabad, Republic Of India, IN
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