Global Sales Associate II

JOB DESCRIPTION

Job Summary

If you are a Sales Specialist, Emerson has an exciting role for you! We are looking for a Global Inside Sales Associate II to work with our North American Team. This role is responsible for managing post shipment order activities such as after shipment certification and new product return requests from sales offices in all world areas. Inside Sales Associate II employees will maintain charges and services reports to research and request release of charges and services fees when appropriate. Assist with research and resolution of invoice disputes. Responsible for meeting responsiveness target metrics. Will also support internal Flow Controls inquiries as they pertain to job responsibilities.

In This Role, Your Responsibilities Will Be :

• Assisting Marshalltown Global Inside Sales Support with any functional support tasks as assigned
• Respond to inquiries from sales offices
• Interface with factories, sales offices and other Flow Controls internal departments
• Assist with after shipment certification requests and any corresponding issues
• Coordinate new product returned goods process and resolve any follow up issues
• Review Charges and Services Fees Report to identify and request release of fees to invoice
• Communicate regularly with Marshalltown Global Inside Sales to ensure work process / load are aligned and responsiveness metrics are being met
• Assist with training sales offices on policy and procedures
• Identify invoice dispute types, root cause, and know who to communicate with internally or at impact partner to resolve disputes
• Comprehend information found in business tools including FF2, Oracle, FLEx and Fishweb to troubleshoot wide variety of issues

Who You Are :

You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesâ€'because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Skills Required

Excel, Oracle, Flex, OASIS