Offshore Delivery Manager – Tech Ops Group Lead

Key Responsibilities 1. Tech Ops Delivery Ownership

Lead the full Tech Ops delivery portfolio : Reporting Data Operations Field Alerts and related data processes.

Serve as the primary offshore point of contact ensuring proactive communication and seamless coordination with client and onshore teams.

Manage SLAs quality control operational efficiencies and governance reviews.

Drive continuous improvement standardization and operational excellence across workstreams.

2. Reporting Operations (Power BI)

Manage daily reporting operations including refreshes validations and publishing.

Oversee data quality checks workspace governance and access management.

Collaborate with business and analytics teams for issue resolution enhancements and adoption.

Maintain documentation process standards and compliance controls.

3. Data Operations (Databricks)

Govern Databricks-based pipelines for daily data processing and transformations.

Monitor workflows manage job failures and optimize pipeline performance.

Identify automation opportunities to reduce manual dependency and improve stability.

Ensure adherence to change management and release protocols.

4. Field Alerts (Rule-Based & ML-Based)

Manage end-to-end delivery of field alerts supporting commercial and field teams.

Govern alert logic pipelines and run reliability for both rule-based and ML-driven alerts.

Partner with analytics data science and CRM integration teams to ensure accuracy and timely delivery.

5. (Good-to-Have) Data Mastering & Stewardship

Support master data processes including validation enrichment and quality governance (HCP / HCO Product Territory etc.).

Collaborate with data governance teams to maintain consistent data flow across downstream systems.

6. Stakeholder & Team Leadership

Lead an offshore team of data engineers analysts and operations specialists.

Work closely with onshore delivery leads for planning prioritization and impact assessments.

Drive a culture of accountability performance and continuous improvement.

Manage resourcing performance reviews and knowledge transition.

Good-to-Have Skills

Exposure to ML-driven alerts and CRM-integrated ecosystems (Veeva Salesforce).

Experience with MDM / stewardship platforms (Informatica MDM Reltio Veeva Network).

Understanding of Agile and DevOps practices in data environments.

Key Skills

Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation

Employment Type : Full Time

Experience : years

Vacancy : 1