Senior Manager - Academic and Student Affairs

Job Purpose

Ensuring seamless functioning of course delivery process of ASA and maintaining the quality and ensuring timelines are met, are the yardsticks of all activities related to the job for PGP program.

Overall responsibility to manage the courses in coordination with faculty and in-charge for functional development & implementation of any changes / updates to the Learning Management System (LMS), coordination with the course AA and audit work. The incumbent is expected to work with the resident faculty, academic area coordinators for scheduling the area wise information / orientation sessions to the PGP Students at Hyd and Moh campus.

The incumbent is expected to work closely with the Director ASA for planning the Lineup Projections for Core and Electives sections for PGP Programme, both campuses. This role includes the responsibility of populating the PGP Core and Elective lineup data on the intranet portal and requires constant scrutiny and validations. The person is also responsible for timely updation of Salesforce database System with academic calendar, projections lineup and teaching hours. Manage the sync / async contents as a part of course requirements, flag case overlaps to faculty and ensure seamless functioning of course delivery in the Hybrid / online / in-person mode as and when needed.

Responsible for PGP Master Class Schedules for core and elective terms for both campuses with extreme precision and release after discussion with Director ASA. The person is also in charge for Supervision of class reschedules, Guest Sessions / academic sessions, workshops at Hyd campus. Oversee the 9.1 data file related to teaching hours of all the faculty teaching PGP, Hyd campus. Manage the term wise faculty profiles of all the RF / VF faculty teaching PGP Programme both campuses.

To provide administrative support for successful delivery of the Post Graduation Programme.

Job Outline

Meticulous and timely functioning in the area of Course Management and

Coordination with Faculty, under the supervision of HOD.

The incumbent should coordinate with Visiting Faculty & Resident Faculty to understand the course requirements and assure a seamless course delivery. Being extremely time and precision conscious.

Class scheduling for both campuses considering all the constraints. Supervision of course evaluations collection. Support and work on the annual report.

Effectively manage the requirements and changes as and when needed as per the mode of program delivery in-class to online / hybrid platform and vice versa.

Coordinate with academic affairs council related to the courses and outlines. Suggest improvement areas and identify training needs.

S / He should work closely with academic associates to ensure the smooth delivery of the program.

Job Specification

Knowledge / Education

MBA / Masters / PG Diploma from reputed university

Specific Skills

Technical : MS Office, esp. MS XLS, Skillful handling of various software required for the functions

Behavioural : Interpersonal skills; teamwork; responsibility; quality Consciousness, Coordination skills, Communication skills, Attention to details, Negotiation skills, Presentation Skills, People management, Time management, listening skills, mentoring skills

Desirable Experience

8-10 years

Job Interface / Relationships :

Internal

Faculty

Departments : Admissions, Alumni, LRC, SEAL, Finance, IT / AV, GRAF Office, Commercials & Operations

Students

External

External Vendors (for workshops & other course related logistics)

LMS vendors

Key Responsibilities and % Time Spent

Course requirements - 30%

Program Delivery and Elective Orientation Sessions - 25%

PGP Master Class Schedules and Academic Calendar - 20%

PGP Lineup Projections, Salesforce Database - 15%

LMS (Learning Management System), Data Management,

Supervision of Course Evaluation, Collaboration & Team Development - 10%

Total Time Spent on All Responsibilities - 100%

KRA - Course requirements

KPI-

Extend support to faculty in understanding their expectations and receive the course related information by following ISB policies.

Coordinating with Resident and Visiting faculty for the course outlines for approx. 15 Core courses and approx. 100 Elective courses.

Check all course outlines for compliance as per the criteria including the evaluation components and flag faculty in case of any differences.

Maintaining the case database & flag overlaps

Procure copyright permissions / licenses for course material, software & simulations.

Compilation of Course packs and session 1and2 materials for every term as per the timelines.

Coordinating with faculty on bidding related information i.e., class size increase, section increase and Pass / Fail allowance for the PGP Courses offered before opening the bidding rounds in each term.

Ensure that academic associates are aligned with faculty expectations on classroom delivery.

Coordinate with Bookstore & LRC to arrange sufficient copies of required / recommended textbooks.

Maintain PGP lineup on intranet portal and validate the same along with the lineup on the salesforce portal for Hyd campus.

Managing sync / async contents and coordination with faculty on the same.

Submission of timely data to the audit team as per the set timelines.

Measure - As per the Timelines

Weightage - 30%

KRA - Program Delivery and Elective Orientation Sessions

KPI -

Work with Faculty Area Course coordinators in conducting the Elective Info-sessions for the students.

Finalize the schedule for the presentation sessions ensuring there is no overlaps.

Support staff / alumni department in auditing / crediting the courses as per ISB policy.

Faculty details page creation on the intranet portal, atrium and sharing the same with the ISB Community before commencement of every PGP Term (core and elective)

Updating the Instructors Manual term wise and sharing the same with the faculty.

Calculate Faculty contact hours in each term and validate the same in the salesforce portal.

Supervise course related queries on ASA Assist.

Ensure seamless function of classes during the change in mode of delivery from in class to online or Hybrid mode.

Interact with IT / AV, LRC, Alumni, FD, Commercials, SEAL, GRAF Office, Operations departments & vendors to ensure the smooth delivery of courses.

Sharing the personalized schedules to all the faculty teaching in the respective term.

Measure - As per the timelines.

Weightage - 25%

KRA - PGP Master Class Schedules and Academic Calendar

KPI -

Creation of Hyderabad and Mohali campus Master Class schedules as per the PGP Academic Calendar.

Creating error free Master schedules for Core terms 2 months ahead of registrations and elective schedules 2 months ahead the cross over term for Hyd and Mohali campus with 100% accuracy.

Draw the schedules based on the academic calendar and also taking into consideration the set policies and guidelines – Contact hours, No. of Sections / Venues / Time slots, No. of Faculty members, Faculty teaching pattern, Section time pattern, Faculty feedback, maximizing student choice, area wise balancing of courses, avoid clashes of same area and accommodating Faculty preferences.

Drawing total no. of elective sections 180 plus approx. at Hyd Campus and 100 plus approx. at Mohali campus

Communicate the dates and timings of the sessions to the faculty and get their confirmation.

Accommodating rescheduling requests if any after seeking approval from HOD.

Preparation of PGP Academic Calendar with utmost accuracy.

Sharing the Final calendar with all the concerned.

Readiness of the calendar for the upcoming years.

Measure - As per the timelines

Weightage - 20%

KRA - PGP Lineup Projections, Salesforce Database

KPI -

Prepare Term wise Projection Line-up with Scheduled and Capacity Sections for core and elective terms and finalize the same with HOD.

Supervise the updation of the academic calendar and Line-up in Salesforce Portal for both campuses (Core and Elective terms) within the set timelines.

Work on area-wise projections and validate no. of sections required and offered.

Communicate all the changes on Line-up and schedule with the course managers and team at both campuses.

Measure - As per timelines

Weightage - 15%

KPI - LMS (Learning Management System), Data Management,

KRA - Supervision of Course Evaluation, Collaboration & Team Development

Supervising on providing the LMS access to Faculty, AAs & Students for every term.

Handling queries on courses related activities on LMS.

Maintain data related to course outlines as audit requirement.

Maintain data related to Lineup.

Oversee the Course evaluation system.

Provide feedback and suggest improvement areas. Identify training needs.

Measure - As per timelines

Improved productivity of the team

Weightage - 10%

Any Other Significant Input

Weekend and late evening work is involved depending on the requirements of courses / Guest sessions / Academic area wise info sessions.

The incumbent will also have to work on the departmental activities and take up additional responsibility when the need arises.