Human Resources Manager

Reports To : Global Head of HR

Department : Human Resources

We are seeking an experienced and detail-oriented HR Manager to oversee the human resources function for our domestic BPO workforce in India. This role requires expertise in statutory compliance, benefits administration, and employee relations. You will ensure smooth HR operations, maintain legal compliance, and foster a positive and engaged workforce. This is a non-client-facing position with a strong focus on internal management and people processes.

Responsibilities

Ensure compliance with Indian labor laws and government-mandated benefits

Oversee TDS, PF, ESIC, and Gratuity calculations, filings, and processes

Manage payroll deductions, contributions, and regulatory documentation

Serve as the point of contact for employee relations, grievances, and conflict resolution

Conduct performance reviews and manage disciplinary procedures fairly

Develop strategies to increase employee engagement, satisfaction, and retention

Maintain accurate HR records using an Applicant Tracking System (ATS)

Support HR audits, reporting, and compliance-related requirements

Qualifications

Minimum 3–5 years HR Manager experience in the BPO domestic market

Proven expertise in TDS, PF, ESIC, and Gratuity management

Strong knowledge of Indian labor laws and HR compliance

Experience using ATS platforms for HR operations and data management

Excellent interpersonal, communication, and conflict-resolution skills

Ability to manage sensitive HR matters with discretion and fairness

Strong organizational and decision-making abilities

If you are a proven HR leader who thrives in compliance-driven, people-focused environments, apply today to help shape a stronger domestic BPO workforce.