Service Planner - Durgapur

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details : Requirements

POSITION RESPONSIBILITIES / REQUIREMENTS :

Service Planner is an important anchor person in the branch who is accountable for planning,

scheduling, assigning, managing technicians time to maximize profitability and productivity.

The person will report to the Assistant Branch Manager / Branch Manager. The incumbent will

have to work as part of a multi-functional team and this involves collaboration with the internal

team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
• Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
• Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
• Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
• Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Position Description

scheduling.

REPORTING

KEY DELIVERABLES

CORE COMPETENCIES

EDUCATIONAL / OTHER REQUIREMENTS