Customer Advocate Senior Associate - GBP

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving metrics and be directly responsible for client satisfaction on service delivery

Position Responsibilities

• Performing call / chat / email support to the customers in line with the processes / procedures defined
• Ensuring delivery of the best of skills and wills in the Operations
• Work in accordance with the Team Leads and highlight any shortcomings in the processes
• Identifying and implementing process improvements
• Build positive relations and teamwork

Qualifications

Minimum Qualifications

Preferred Qualifications

Benefits

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies : Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [HIDDEN TEXT].

Skills Required

Ms Excel, Process Improvement, Ms Powerpoint, Email Support