Service Operations Manager

Join us as a Service Operations Manager at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the Service Operations team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders.

To be successful as a Service Operations Manager you should have experience with :

• Bachelor's degree in computers / IT or equivalent.
• ITIL Process awareness with support background preferred.
• Good Knowledge on AWS Data Analytics Technology Stack (Glue, S3, Lambda, Lake formation, Athena)
• Experience in using Orchestration tools such as Apache Airflow or Snowflake Tasks.
• Hands on Experience in maintaining and Supporting applications on AWS Cloud.
• Hands on experience in pyspark, Dataframes, RDD and SparkSQL
• Experience in UNIX and shell scripting
• Experience in analysing SQL and PL SQL programs.
• Exposure to data governance or lineage tools such as Immuta and Alation is added advantage.

Some Other Highly Valued Skills Include

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

Accountabilities

Assistant Vice President Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

glue , Sql, Pyspark, Apache Airflow, S3, Sparksql, Lambda, Data Governance, Etl Tools, Unix, Shell Scripting, Pl Sql