Diagnose and Resolve Issues : Identify and fix software application problems to ensure optimal performance.User Support : Assist users in understanding and effectively using Internal software applications.System Monitoring : Continuously monitor systems to detect and address potential issues proactively.Collaboration : Work closely with IT professionals and Global support Team to solve technical problems.Documentation : Maintain records of software bugs and the steps taken to resolve them.Training : Provide training and guidance to end-users on software usage.Deployment assistance : Provide assistance in new / fresh application deployment.
Skills Required
Client Engagement, Risk Assessment, Advisory Services, Relationship Management, Team Leadership