Operations Associate (Client Success)

About UniCult :

UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise scale or are high-ticket offerings. We're proud to process over $1M per month in transaction volume across our clients and are experiencing rapid 50% month-over-month growth. Join a team that's redefining digital education and e-commerce for leading industry voices.

The Opportunity :

Are you a highly organized, meticulous individual who thrives on executing precise processes and leveraging cutting-edge tools to ensure seamless delivery of client solutions? UniCult is seeking a dedicated  Operations Specialist (Client Success)  to join our rapidly growing team.

In this pivotal full-time, in-office role, your primary focus (approximately 80%) will be on the operational mastery of our platform, meticulously configuring and deploying our proprietary  AI Agents  and other advanced features.

The remaining 20% of your role will involve ensuring the optimal client experience that stems directly from your operational excellence. If you are passionate about process execution, driving efficiency through intelligent automation, and delivering exceptional client outcomes through meticulous work, this role is for you.

Compensation : Upto 8LPA (6 LPA Fixed + Performance Incentives)

What You'll Be Doing :

I) Core Platform Operations & AI Agent Deployment (~80% of your time will be spent here) :

Intelligent Agent Configuration :  Following precise, established protocols, you will be responsible for the end-to-end process of building, configuring, and deploying bespoke  AI Agents  within our platform. This involves meticulous data input, advanced configuration adjustments, and stringent quality assurance to meet client-specific needs for LMS functionalities and operational workflows.

Process Adherence & Enhancement :  Meticulously follow documented operational procedures and workflows to guarantee consistency, accuracy, and efficiency in all platform configurations and deliverables. Proactively identify opportunities to refine and optimize these processes for greater scale and impact.

Quality Assurance & Validation :  Conduct rigorous testing and validation of configured intelligent agents and other platform features to ensure they meet stringent performance benchmarks, accuracy standards, and client-specific requirements before deployment.

Implementing Advanced Solutions for Internal Efficiency :  Champion the application of advanced tools and strategies to streamline our internal client fulfillment processes, reduce manual effort, and improve overall operational throughput and product delivery.

II) Client Solution Enablement & Experience (~20% of your time will be spent here) :

Seamless Client Integration :  Strategically manage the operational aspects of integrating our advanced solutions into client environments, ensuring they are seamlessly woven into their day-to-day operations and directly aligned with their business objectives. Your focus will be on the practical application of intelligent tools to streamline and elevate the client journey.

Monitoring for Client Outcome :  Proactively monitor agent and platform performance within client environments and address any operational concerns swiftly. While not a direct client-facing support role, your operational excellence directly contributes to client satisfaction and retention.

Documentation & Reporting on Impact :  Maintain accurate records of client-specific configurations, operational procedures, and performance metrics. Generate insightful reports on the operational efficiency gained and the direct impact of our solutions on client outcomes.

What We're Looking For :

We're seeking a detail-oriented and results-driven individual who is passionate about operational mastery and the practical, product-driven application of advanced technology to achieve measurable success for our customers.

Exceptional Attention to Detail :  A proven track record of meticulously following instructions and processes, with an eagle eye for accuracy and consistency in platform configuration and data handling.

Process-Oriented Mindset :  You thrive in structured environments and enjoy optimizing workflows. Experience with Standard Operating Procedures (SOPs) or similar structured approaches is highly valued.

Problem-Solving & Troubleshooting :  Ability to identify operational bottlenecks within platform configurations, troubleshoot integration issues, and implement effective solutions within established guidelines.

Passion for Applied Technology :  A keen enthusiasm for working with advanced tools (like AI) and a strong desire to see them applied to solve real-world business problems within a product context, even if your experience is primarily operational rather than technical development.

Strong Communication Skills :  Ability to clearly articulate operational and technology-related information to internal teams and, when necessary, to clients regarding solution functionality.

Self-Motivated & Proactive :  Ability to manage multiple tasks, prioritize effectively, and work autonomously within a fast-paced, high-growth environment.

Basic Technical Acumen :  Comfortable with digital tools, data input, and quickly learning new software platforms and configuration interfaces. Previous experience with CRM, project management, or advanced configuration tools is a bonus.

Adaptability :  Eager to learn and adapt to new technologies and evolving operational best practices in a tech-driven environment.

Why Join UniCult?

Master AI-Driven Operations :  Be instrumental in configuring and deploying cutting-edge intelligent agents and platform features that drive our core product offering.

Direct Impact on Client Success :  Your operational excellence directly translates into enhanced client experience and measurable business outcomes for top creators.

Real-World Technology Application :  This role is all about putting advanced technology to work within our platform—seeing its direct impact on both internal efficiency and external client results.

Rapid Growth Environment :  Thrive in a company experiencing exponential month-over-month growth, offering significant learning and professional development opportunities in a tech-forward space.

Competitive Compensation :   CTC (Upto 8 LPA) - 6 LPA (Fixed) plus  performance incentives , recognizing your critical role in our success.

Culture of Excellence :  Work in a collaborative, fast-paced, and high-ownership environment where your contributions are recognized and celebrated.

Meaningful Work :  Help top creators and info-led businesses leverage our advanced platforms to scale their impact and grow their revenue.

If you are a detail-oriented process master with a passion for driving client success through the precise operational application of advanced solutions within a cutting-edge platform, and you're ready to make a significant impact in a hyper-growth company, we encourage you to apply!