Customer Support Engineer

Job Title : Technical Support (Voice)

Location : Noida (Work From Office)

Shift : Night Shift | 5 Days Working | Cab Facility Available

Job Summary :

We are seeking a passionate and problem-solving Technical Support Agent to join our global support team. In this role, you will provide high-quality technical assistance to customers, troubleshoot complex issues, and contribute to team projects and documentation. You’ll work across various communication channels including email, chat, and phone, ensuring a consistent enterprise-level support experience.

Key Responsibilities :

• Handle technical customer issues with urgency and ownership.
• Troubleshoot using documentation, logs, and tools to identify root causes.
• Collaborate with team members to resolve complex cases and share knowledge.
• Support proactive and reactive customer interactions across multiple channels.
• Empower customers by guiding them on platform capabilities and best practices.
• Contribute to internal and external documentation and team initiatives.

Required Skills & Experience :