IT Operations Manager
- Manage all aspects of people, resources, and processes for capacity planning, KPI setup, and continuous improvement to drive high-level IT service delivery
- Ensure IT operation standards, processes, and procedures comply with SLA, Cybersecurity, SOX, and Non-SOX requirements for IT systems and devices
- Execute and monitor local project development and communicate progress to all stakeholders
- Collaborate as part of the regional manufacturing team to share resources, best practices, and deliver continuous improvement value to the country
- Represent the country in global and regional IT project execution
- Plan, manage, and control IT AOP and CAPEX budget to efficiently meet business objectives and deliver results
- Build a high-performance team through people development and succession planning to meet top talent and IT Center of Excellence goals
Experience Requirements :
Bachelor's degree or higher in Computer Science, Computer Engineering, Information Technology, MIS, or related fieldMinimum 10 years of experience in IT support and operations including SAP, system infrastructure, and application developmentAbility to translate business requirements into IT solutionsUnderstanding of SAP Basis, processes, configurations, and master dataExperience managing and leading teams and interacting effectively with IT membersKnowledge of ITIL and project management methodologiesFamiliarity with SOX and IT security frameworksUnderstanding of LAN / WAN architecture, operating systems, applications, and backup technologyExperience in vendor and contract management including negotiationSkills Required
Sap, Project Management, It Operations Management, Team Leadership, Itil, Budget Management