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▷ (15h Left) Assistant Operations Manager

TPIndia

4 hours ago

Job description

Key Responsibilities :

Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.).
Monitor team performance, provide coaching, and implement improvement plans.
Handle escalations, ensure high-quality customer service, and drive process excellence.
Collaborate with stakeholders to optimize workflows and enhance efficiency.
Ensure compliance with company policies, client requirements, and industry best practices.
Conduct regular team meetings, performance reviews, and training sessions.
Work on workforce planning, rostering, and attrition control.
Generate reports and provide insights for operational improvements.

Share cv at Vaishali.vaishali27@teleperformance.com

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Assistant Manager • India

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