Quality Analyst - Contract

Description :

We are looking for a proactive and detail-oriented Quality Analyst to ensure the delivery of high-quality IT services and process excellence across the program. The role involves managing quality dashboards, ensuring ITIL compliance, driving continuous improvement initiatives, and maintaining stakeholder engagement through effective reporting and communication.

Key Responsibilities :

Quality Reporting & Stakeholder Management :

• Prepare and present quality dashboards and reports to customers and senior stakeholders, highlighting performance metrics, key insights, and improvement areas.

Process Compliance :

Continuous Improvement :

Performance Tracking :

Incident and Ticket Review :

KPI and SLA Management :

Required Skills and Competencies :

(ref : hirist.tech)