Senior Manager - Retention Marketing

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding : $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

Retention isn't just about sending emails—it's about creating the moments that turn first-time buyers into lifelong customers. As our in-house Retention Marketer, you'll be the go-to authority on lifecycle marketing, shaping our internal playbooks and enabling D2C brands to get the absolute best from KwikEngage. You'll operate at the sweet spot where product innovation meets merchant success—bringing practitioner expertise, hands-on execution skills, and a deep understanding of what actually drives retention revenue at scale.

What You'll Own

• Retention Strategy & Thought Leadership – Build and continuously evolve retention frameworks, playbooks, and success metrics tailored to different product categories. Train our teams on lifecycle best practices and elevate the organization's retention expertise.
• Merchant Enablement & Strategic Support – Partner with merchant success managers to help top clients maximize their retention outcomes. Conduct strategic account reviews, audit lifecycle journeys, and design tailored campaign improvements. Craft case studies and success stories from high-performing campaigns.
• Product Feedback & Collaboration – Translate real-world retention insights into actionable product improvements. Work closely with the product team to shape advanced lifecycle marketing capabilities and build templates, guides, and content that help merchants unlock maximum value.

Who You Are

Why GoKwik

At GoKwik, retention is more than a KPI—it's how brands win. With GoKwik, you'll shape how India's fastest-growing D2C players build loyalty at scale. Work with a fast-moving, collaborative team, innovate with AI-driven tools, and see your strategies directly fuel merchant growth.

Show more

Show less

Skills Required

Personalization, Segmentation