Customer Service Associate

We’re Hiring : Customer Service Associate : CRM

Location : Turbhe, Navi Mumbai

Experience :

Minimum 6 months to 2 years (Freshers

not eligible

Salary :

₹20,000 – ₹30,000 per month

Type : Full-Time | On-site

About the Company : Nap Chief

is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactive

Customer Relationship Associate (CRA)

to support our leadership team and ensure exceptional customer engagement.

Role Overview :

As a Customer Relationship Associate

, you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.

Key Responsibilities :

Execute and monitor WhatsApp CRM campaigns using

Interakt

Manage and segment customer data for personalized communication

Track campaign performance (open rates, responses, conversions) and prepare reports

Coordinate with Sales, Marketing, and Support teams

Respond to customer queries via Interakt’s shared inbox

Assist in building automated customer engagement workflows

Ensure accurate, clean CRM data and timely follow-ups

✅ Requirements :

6 months – 2 years of relevant experience in CRM, customer support, or marketing

Hands-on experience with

Interakt

or similar WhatsApp CRM tools

Strong communication skills in

English and Hindi

Proficiency in Google Sheets / Excel

Detail-oriented, organized, and customer-first mindset

Must be available to work from our Turbhe office (on-site role)

Why Work With Nap Chief?

Join a purpose-driven, creative kidswear brand

Get hands-on exposure to fast-scaling customer operations

Work closely with leadership in a collaborative culture

Learn and grow in a dynamic startup environment

How to Apply :

Send your resume to iram@napchief.com

or directly apply here.

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