Associate Customer Service Specialist

Location : HSR, Bangalore (Onsite)

Experience : 0-1 Year

About Lyfskills

Lyfskills is building India's leading platform for children's extracurricular activities. We empower parents to easily discover, book, and track their child's activities while enabling coaches, academies, and societies to manage delivery seamlessly. With a mix of service + software, we are reimagining how activities are experienced and scaled in urban India.

Role Description

The Customer Service Specialist will be crucial in expanding our enrollments. You will be responsible for performing day-to-day sales and parent engagement tasks, focusing on promoting Lyfskills' product and service.

Key Responsibilities :

• Handle all incoming communications (customer queries / contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met
• Convert trials to sales by making outbound closure calls
• Convert inbound leads into sales by effectively pitching product and service
• Manage and respond promptly to all prospective parent inquiries
• Ensure high levels of customer satisfaction throughout the initial enrollment process
• Manage program renewals by proactively reaching out to existing parents to secure continued enrollment
• Handle account management for enrolled students, serving as the primary post-sale contact to nurture long-term relationships

What We're Looking For :

Articulate Communicator

Excellent Listening Skills

Excellent Telephone Manner