Customer Success Specialist

Job Title : Customer Success Specialist

Location : Chennai, India

Company Overview :

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.

Position Overview :

We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you!

Key Responsibilities :

• Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
• Understand clients’ business needs and translate them into solutions within our platform.
• Drive product adoption by conducting training sessions and creating best practices.
• Analyze customer usage patterns and proactively identify opportunities to improve engagement.
• Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
• Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
• Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.

Qualifications :

Additional Requirements :