IT Help Desk Intern

Role Summary

This internship provides an opportunity to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware / software issues, assist in system setups, and deliver excellent internal customer support.

Key Responsibilities

• assist users with troubleshooting hardware and software issues
• support installation and configuration of computer systems and applications
• document technical issues and resolutions in ticketing tools
• escalate unresolved incidents to appropriate teams as per guidelines
• maintain asset records and support inventory audits
• provide support for email, VPN, and other IT services under supervision
• assist in onboarding support including system setup for new employees

Basic Qualifications

Preferred Qualifications

Skills Required

Software Installation, Help Desk Support, ticketing systems , Windows Os, Customer Service