Customer Support AssociateConfidential • Mohali, India
Customer Support Associate
Confidential • Mohali, India
25 days ago
Job descriptionHandle customer complaints, provide appropriate solutions and alternatives within the time limits; Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers Handle grievances to preserve the company's reputation. Go the 'extra mile' to ensure customer satisfaction. Proven experience in a customer service role. Proven track record in International BPO. Exceptional listening skills. Excellent communication and interpersonal skills Cool-tempered and able to handle pressure. Outstanding negotiation skills with the ability to resolve issues and address complaints
KV Marketing Solutions is looking for the experienced and dynamic Customer Service Associate / Complaints specialist.
- International Logistic Process
- Excellent Communication Skills Required
- Training will be provided
- 5 Days working
Responsibilities-
Skills required-
Skills Required
International Bpo, Interpersonal Skills, Communication Skills, Listening Skills, Customer Service, Negotiation Skills
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Customer Support Associate • Mohali, India
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