VP, Global Customer Support
ConfidentialMohali7 days ago
Job descriptionAct as customer advocate across Product, Sales, and Marketing Lead, mentor, and evaluate global support team performance Architect digital CX strategies using HubSpot and AI platforms Monitor industry trends and integrate emerging technologies
Key deliverables :
- Develop and implement global support strategies and OKRs
- Lead digital-first, AI-driven omnichannel support transformation
- Build and scale global support teams across multiple time zones
- Drive automation initiatives and continuous service improvement
Role responsibilities :
Skills Required
Change Management, Hubspot, Automation, Technical Support, Stakeholder Management
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Customer Support • Mohali
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