Cluster Operation Manager

Key Responsibilities : Primary Responsibilities : Team Coordination :

Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates.

Operational Management : Use tools like software or Excel to monitor and streamline execution processes.

Cross-functional Coordination : Collaborate with internal teams such as Design and Customer Delight for smooth project execution.

BOM Review : Analyze and validate Solar Bill of Materials.

Project TAT & Profitability : Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins.

Follow-ups & Escalations : Ensure rigorous tracking of project milestones and stakeholder follow-ups.

Customer Relationship Management : Handle queries, ensure smooth communication, and achieve customer delight.

Installation Monitoring : Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools.

KPI Management : Set performance KPIs and ensure team adherence.

Team Development : Encourage learning and development for continuous upskilling of the team.

Secondary Responsibilities : InC (Installation Crew) Onboarding & TrainingMaterial Management : Track procurement needs in coordination with the Purchase team

• .Recruitment : Support the hiring process for Project Coordinators when needed
• .Key Competencies : Behavioral (Must-Have) : Positive attitude & problem-solving approachAbility to make tactical decisions under pressureStrong communication skills (English, Hindi, and local language)Team leadership and collaborative mindset

Behavioral (Good-to-Have) : Experience with statutory compliance work

Technical (Must-Have) : Proficiency in verbal / written communicationExpertise in solar technology & rooftop systemsAdvanced MS Office skills (Excel, Word, PowerPoint)Prior experience with operational monitoring software / tools

Technical (Good-to-Have) : Experience in large C&I rooftop solar projects

Travel & Accommodation : Daily in-city travel required (own two-wheeler mandatory)Occasional intercity travel based on project needsMust arrange own accommodation

Job Types : Full-time, Permanent

Pay : ₹35, ₹45,000.00 per month

Benefits :

Work Location : In person