Senior Business Analyst (Mobile App, Loyalty, Malls, Retail industry)

Key Roles and Responsibilities :

• Collect, analyze, and document business and system requirements from stakeholders and customers.
• Design workflows and identify opportunities for process improvements, especially within customer support operations.
• Create clear and concise documentation such as Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process maps.
• Effectively communicate requirements and technical details to both business and IT teams, as well as client stakeholders.
• Facilitate communication and collaboration between customer support teams, technical teams, and key stakeholders.
• Work collaboratively with team members, providing timely and clear updates.
• Clean, manipulate, and analyze data to derive meaningful insights and provide updates.
• Participate in testing and quality assurance activities to ensure requirements are met.
• Monitor project progress by tracking activities, resolving issues, publishing progress reports, and recommending necessary actions.
• Provide guidance and mentorship to junior business analysts.
• Contribute to the continuous improvement of business analysis processes and best practices.

Requirements :

Skills Required

Business Analysis, Requirements Gathering, Process Improvement, Workflow Design, Data Analysis