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Senior Business Analyst (Retail, Mobile App, Loyalty)
ConfidentialVadodara9 days ago
Job descriptionBachelor's degree in Business, IT, or a related field; MBA preferred. Minimum of 3 years of experience in Business Analysis, Systems Analysis, or Quality Assurance. Strong documentation skills, including experience preparing BRDs , FRDs , and process flows. Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels. Experience working with international clients and cross-functional teams. Proficiency in Microsoft Excel , including pivot tables, data validation, conditional formatting, and charts. Experience in data analysis and visualization using tools such as Excel, Power BI, or Tableau. Understanding of process documentation and business process mapping. Detail-oriented, analytical, and highly inquisitive mindset.
Key Responsibilities :
- Collect, analyze, and document business requirements from stakeholders and customers.
- Identify areas for process improvement, especially within customer support operations, and design effective workflows.
- Create comprehensive documentation such as BRDs , FSDs , User Stories , and Process Maps .
- Communicate requirements clearly to both technical teams and business stakeholders.
- Act as a liaison between customer support teams, project stakeholders, and technical developers.
- Support data analysis efforts, including data cleaning, manipulation, and deriving actionable insights.
- Participate in and support testing and quality assurance activities.
- Monitor project progress, troubleshoot issues, prepare reports, and recommend improvements.
- Provide mentorship and guidance to junior business analysts.
- Contribute to ongoing improvements in business analysis practices and tools.
Requirements :
Skills Required
Business Analysis, Requirements Gathering, Brd, Frd, User Stories, Process Mapping, Data Analysis
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Senior Analyst • Vadodara
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